The current IT and customer-service modernization push is tied with the agency’s history and mission.
Increasing focus on the end user is evolving how the agency thinks about digital services.
Agency leaders linked complex IT modernization initiatives with improving customer experience.
Representatives from academia and the public sector discuss early-stage navigation of product management for federal IT.
A pathway to government IT is not always rooted in technology.
Government leaders touch on industry best practices in acquisition, such as agile methodology, data transparency and human-centered design.
Combining practices from the private sector with advances in big data, the agency has begun systematically reshaping veteran care.